We’re Hiring | Community Programs Manager


About Facing Homelessness

Facing Homelessness invites all of us to come closer, and to contribute our unique passions and skills toward the effort of ending homelessness. All of our campaigns and programs – from Just Say Hello to the Window of Kindness to The BLOCK Project – are entry points for community to get involved, experience empathy and relationship, and be a part of a loving movement.

What began as a passion project on social media nearly ten years ago has matured into a thriving nonprofit organization. We have experienced extraordinary growth in both programs and fundraising. We are seeking a community organizer and client advocate to join our small team and contribute to a fast-paced, hopeful, and exciting environment.


About the Role

The Community Programs Manager is the face of the organization for community members, clients, volunteers, and community partners. Programs and initiatives within the Community Programs Manager’s purview include: The Window of Kindness, the Just Say Hello campaign, Facing Homelessness Orientation, Service Projects (such as trash pickup), and Client Resource Coordination. Whether coaching community members to discover what getting involved means for them, meeting with a nonprofit agency to explore how we can better serve the community, or connecting with our neighbors living outside; the Community Programs Manager thrives when they’re engaging and mobilizing others. The Community Programs Manager is also skilled at creating structure and building programs to maximize impact. The Community Programs Manager is curious and inviting, and excels at setting boundaries, time management, and prioritization.

Full-time | Salaried $45,000 - $52,000 | Health + Retirement | Paid Time Off

Facing Homelessness Office Hours are typically Monday-Friday 9am-5pm. This position requires flexible hours including regular weekends and evenings


Key Responsibilities

  • Community Outreach and Program Management (40%)

    Programs and initiatives in this category include: Just Say Hello, Orientation, and Service Projects 

    • Plans, facilitates, and evaluates high quality outreach programs and educational opportunities for community members interested in engaging with the issue of homelessness and those experiencing it. 

    • Assesses community needs and interests for engagement and education

    • Aligns community outreach and education opportunities with the organization’s strategic goals and capacity

    • Develops evaluation strategy for community outreach and education initiatives

    • Facilitates group educational and training opportunities for BLOCK Project stakeholders (ie: hosts and their neighbors) as they relate to homelessness, community health, and relationship building 

    • Seeks and gives community talks about homelessness, how to get involved, and the Facing Homelessness mission and philosophy (schools, employers, churches, community groups)

    • Participates in community groups, forums, committees, and events

    • Engages compassionately and respectfully in difficult conversations with community members with different perspectives around the homelessness issue

    • Leads individual and small-group coaching conversations with community members and prospective volunteers

    Client Engagement and Management (30%)

    Programs and initiatives in this category include: The Window of Kindness and Client Resource Coordination 

    • Coordinates resource requests from the Facing Homelessness Facebook page 

    • Manages the Window of Kindness, including the procurement and sourcing of supplies

    • Responds promptly and compassionately to emails, phone calls, and in-person inquiries and requests from people living outside

    • Has knowledge of goods and services available to people living outside, making informed referrals to other service providers when appropriate

    • Seeks out team trainings to strengthen the organization’s ability to serve our neighbors living outside

  • Volunteer Training and Management (20%)

    Programs and initiatives in this category include: the Window of Kindness and Service Projects

    • Designs and manages Facing Homelessness volunteer initiatives that bring together community members living inside and outside

    • Develops new opportunities for volunteers to engage with Facing Homelessness as community needs are assessed

  • Leadership and Strategy (10%)

    • Promotes the vision of Facing Homelessness within the community

    • Consistently delivers exceptional service to clients, volunteers, and community partners

    • Identifies strategic and tactical issues and opportunities related to community engagement, and develops effective solutions to support the organization’s vision and mission 

    • Collaborates with team members to support shared goals

    • Supports organizational data collection, qualitative and quantitative, to assess success of Facing Homelessness programs

Minimum Qualifications

  • Experience facilitating groups 

  • Social work or similar background 

  • 2-4 years program management experience

  • Results driven, action oriented, decisive

  • High degree of flexibility, open to change

  • Skilled at balancing multiple competing priorities

  • Excels at written and verbal communication

  • Consistently meets commitments in a timely and professional manner

  • Accessible and responsive to face to face, phone, and email communication

  • Passion for learning and teaching

  • Self-directed 

  • Seeks, readily accepts and acts on feedback; readily gives constructive feedback

  • Flexible with schedule to work nontraditional hours when needed

  • Identifies gaps and opportunities in programming

  • Strong ability to build/maintain relationships and work in teams

Desired Qualifications

  • Trained in conflict resolution and/or nonviolent communication

  • Strength in establishing and honoring boundaries

How to Apply

Please submit your resume and cover letter to jobs@facinghomelessness.org. The position will be open until filled, and priority will be given to applications submitted by July 26 at 4 PM. Please list the job title in the subject of your email.

Facing Homelessness is on a journey to deepen its understanding of race and equity within our work. We have hired a consultant to facilitate this process, and we are seeking a candidate who is excited about doing this work with us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, and we encourage people from diverse backgrounds to apply.