We’re Hiring | BLOCK Programs Manager

 

About Facing Homelessness

Facing Homelessness invites all of us to come closer, and to contribute our unique passions and skills toward the effort of ending homelessness. All of our campaigns and programs are entry points for community to get involved, experience empathy and relationship, and be a part of a loving movement.

Our newest initiative, The BLOCK Project, builds permanent, dignified homes in willing homeowners’ backyards for our neighbors living on the streets. Our vision is to help end homelessness by building a BLOCK Home and thriving community on every residential block in Seattle. We are seeking an energetic and highly organized program manager to join our small team and contribute to a fast-paced, hopeful, and exciting environment.

 

About the Role

The BLOCK Programs Manager designs and delivers programs and processes to support The BLOCK Project’s key community stakeholders, including: Hosts, Residents, Neighbors, Agency Partners, and Volunteers. In addition to designing the end-to-end experience for these stakeholders, the BLOCK Programs Manager is their primary contact within Facing Homelessness. The right candidate will thrive in the various modalities essential to this role: 1) as a program manager and strategist, 2) as the face of The BLOCK Project and primary contact for its community stakeholders, and 3) as a highly organized and efficient behind-the-scenes administrator.

Full-time | Salaried $45,000 - $52,000 | Health + Retirement | Paid Time Off

Facing Homelessness Office Hours are typically Monday-Friday 9am-5pm. This position requires flexible hours including regular weekends and evenings

Key Responsibilities

  • BLOCK Host Program (20%)

A BLOCK Host is a Seattle homeowner who has volunteered to host a BLOCK Home in their backyard

    • Designs and facilitates the BLOCK Host experience, including: recruitment, onboarding, and ongoing training and opportunities

    • Collaborates with architects and builders to determine prospective Host site eligibility

    • Collaborates with Community Engagement Manager to develop Host trainings

    • Serves as the primary contact within Facing Homelessness for BLOCK Hosts

    • Communicates clear expectations with BLOCK Hosts

    • Connects prospective BLOCK Hosts with legal representation and coordinates lease signing. Has working knowledge of internal legal documents.

  • BLOCK Neighbor Program (20%)

A BLOCK Neighbor lives on the Host’s block

    • Designs and facilitates the BLOCK Neighbor experience, including: awareness building, program education, and ongoing opportunities to engage

    • Invites BLOCK Neighbors to welcome and support BLOCK Residents

    • Facilitates BLOCK Meetings, which take place before construction and create space for neighbors to learn more, ask questions, and get involved

  • BLOCK Resident Program (15%)

A BLOCK Resident is a person who was formerly homeless, who is now living in a BLOCK Home

    • Designs and facilitates the BLOCK Resident experience, including: onboarding, matchmaking with Hosts, move-in, and ongoing Resident needs

    • Serves as the primary contact within Facing Homelessness for BLOCK Residents

    • Communicates clear expectations with BLOCK Residents

    • Connects prospective BLOCK Residents with legal representation and coordinates lease signing and move-in inspection. Has working knowledge of internal legal documents.

    • Facilitates property management needs and requests in collaboration with the BLOCK Architects Project Manager.

  • Agency Partnerships  (15%)

An Agency Partner refers eligible clients to become BLOCK Residents

    • Educates and trains case managers about The BLOCK Project

    • Works collaboratively with case managers to facilitate the matchmaking process between Hosts and Residents

    • Ensures agency partners perform duties outlined in partnership agreements

    • Identifies program needs and facilitates new partnerships with agency partners

  • Volunteer Coordination (20%)

BLOCK Build Volunteers help with site preparation, BLOCK Home construction, and landscaping

    • Designs and facilitates the BLOCK Build Volunteer experience, including: recruitment, communication, on-site training, and retention

    • Manages volunteer Neighborhood Activators, who provide on-site support for BLOCK Build Days

    • Builds AmeriCorps (or similar) program to bring needed resources to the project

    • Ensures build site protocol is followed, including: volunteer registration and orientation, site organization, field documentation, and emergency protocol

  • Program Development and Strategy (10%)

    • Identifies strategic and tactical issues and opportunities related to The BLOCK Project, and develops effective solutions to support the organization’s vision and mission

    • Collaborates with team members to support shared goals and evolve the mission and impact of The BLOCK Project

    • Promotes the vision of Facing Homelessness within the community

    • Consistently delivers exceptional service to all stakeholders

    • Supports organizational data collection, qualitative and quantitative, to assess success of The BLOCK Project

    • Drives accountability with internal and external stakeholders

Minimum Qualifications

  • 3-5 years of program management experience

  • Results driven, action oriented, decisive

  • High degree of flexibility, open to change

  • Skilled at balancing multiple competing priorities

  • Strong organizational skills

  • Excels at written and verbal communication

  • Consistently meets commitments in a timely and professional manner

  • Accessible and responsive to face to face, phone, and email communication

  • Passion for learning and teaching

  • Self-directed

  • Seeks, readily accepts and acts on feedback; readily gives constructive feedback

  • Flexible with schedule to work nontraditional hours when needed

  • Identifies gaps and opportunities in programming

  • Strong ability to build/maintain relationships and work in teams

  • Proactive; can anticipate needs

Desired Qualifications

  • Experience facilitating groups

  • Trained in conflict resolution and/or nonviolent communication

  • Strength in establishing and honoring boundaries

How to Apply

Please submit your resume and cover letter to jobs@facinghomelessness.org. The position will be open until filled, and priority will be given to applications submitted by July 26 at 4 PM. Please list the job title in the subject of your email.

Facing Homelessness is on a journey to deepen its understanding of race and equity within our work. We have hired a consultant to facilitate this process, and we are seeking a candidate who is excited about doing this work with us. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, and we encourage people from diverse backgrounds to apply.